REFUND POLICY

At Nice Herbals, we strive to provide high-quality products and ensure your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer refunds in accordance with this Refund Policy. By placing an order on our Platform, you agree to this policy.

Eligibility for Refunds

Refunds are applicable under the following conditions:

• The product received is defective, damaged, or not as described on our website.
• The request for a refund is submitted within 7 days of receiving the product.
• The product is unused, unopened, and in its original packaging (where applicable).

Non-Refundable Items

The following items are not eligible for a refund:

• Products that have been used or damaged after delivery.
• Perishable items or products with expiration dates.
• Products purchased as part of promotional offers or bundles unless specified otherwise.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at info@niceherbals.com with your order details and reason for the refund.
2. Our team will review your request and provide instructions on returning the product, if applicable.
3. Once the returned product is received and inspected, the refund will be processed within 7-10 business days.

Refunds will be made using the original payment method unless otherwise agreed.

Cancellation Policy

Orders can be cancelled before they are dispatched. To cancel an order, please contact our customer support at info@niceherbals.com. Refunds for cancelled orders will be processed within 3-5 business days.

Partial Refunds

In some cases, partial refunds may be granted at the discretion of Nice Herbals. This may apply when:

• The product is partially used or damaged.
• Only some items from a multi-product order are eligible for a refund.

Contact Information

For any queries regarding refunds or order issues, you can reach our customer support:
Email: info@niceherbals.com
Phone: +91-9259545329
Working Hours: Mon - Sat (9:00 AM - 6:00 PM)

Last Updated: 7th October 2025